CONTENTS

In this report we reflect on our achievements since our last update in 2020 and our overall progress against our 2017-2022 strategic Sustainability Plan. A detailed data impact report is available to download as well as an infographic summary.

The main body of our update follows the outline of our five strategic pillars – sustainable sourcing of coffee, sustainable sourcing of the other products that we buy for Espresso Warehouse or for internal use, reducing our environmental impact, engaging our people and investing in our community.

Having reached the end of the lifespan of our existing goals, we also take this opportunity to launch our Net Zero by 2040 ambition. Our work on this to date is given in the Reducing our Environmental Impact chapter.

To align with our Net Zero by 2040 Roadmap we have designed new goals under each of our strategic pillars to take us to 2025. These are detailed in our Looking to the Future chapter.

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1 -

Our Impact In Numbers

Take a look at a summary overview of our full report and visually see our impact in numbers. Don't forget to read the full report for in-depth details.

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2 -

Sustainable Sourcing of Coffee

The first of our five strategic pillars. Discover how we celebrated reaching 25 years of Fairtrade and the latest on Project Next Gen.

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3 -

Sustainable Sourcing of Other Products

The second of our five strategic pillars. Read about the launch of our new non-dairy milks and our latest packaging improvements.

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4 -

Reducing our Environmental Impact

The third of our five strategic pillars. Learn about our latest efficiency improvements and our new Net Zero by 2040 ambitions.

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5 -

Engaging our People

The fourth of our five strategic pillars. In this chapter we discuss how we have been improving the communication and benefits of our employees.

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Investing in our Community

The last of our five strategic pillars. Read all about how we are protecting Scotland's rainforest and our 'Friends of Coffee' partnership.

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Looking to the Future: Our New Goals for 2023/24

Discover our 2023/2024 goals against our five strategic pillars.

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